About Us
About Us
Dedicated to Your Business
Expert Teams
Our Team
Experienced professionals committed to your business.
- Board-certified professionals
Business Description
Discover our story and mission
About Shvan Tech Solutions
Trusted partner for end-to-end customer support and software development
Shvan Tech Solutions helps businesses enhance customer experience and build reliable, scalable digital products. We combine 24/7 technical support, web & mobile app development, cloud solutions, and process automation to keep your operations running smoothly while you scale with confidence. Our cross-functional teams blend product thinking, engineering discipline, and customer-first support to deliver outcomes—not just deliverables.
Our Mission
To make world-class technology and customer support accessible to organizations of all sizes by delivering reliable systems, responsive support, and measurable business value.
Our Vision
To be the most dependable growth partner for modern businesses—where every interaction, from a support ticket to a product release, compounds into long-term customer trust and operational excellence.
What We Do
Customer Support (24/7)
- Tier 1–3 technical support & helpdesk operations
- Omnichannel support: email, chat, voice, in-app
- Incident & escalation management, RCA & prevention
- Knowledge base creation & self-service automation
- CSAT/NPS tracking and continuous improvement
Software Development
- Web & Mobile app development (MVP to enterprise)
- API & microservices, integrations, data pipelines
- QA automation, performance & security hardening
- UI/UX design and accessibility best practices
- Roadmapping, product analytics & A/B testing
Cloud & DevOps
- Cloud architecture (AWS/Azure/GCP) & cost optimization
- CI/CD pipelines, containerization, infrastructure as code
- Monitoring, logging, alerting & SRE practices
- High availability, backup, DR & compliance
Process Automation & AI
- Workflow automation (RPA), ticket triage & routing
- Chatbots & virtual agents for L1 deflection
- Custom dashboards for SLA, uptime & product health
- Data-driven playbooks for support and release ops
Industries We Serve
Software/SaaS, E-commerce & D2C, Fintech, Healthcare, Education/EdTech, Logistics & Mobility, Media & Entertainment, Professional Services.
How We Work
- Discovery & Blueprint: understand goals, constraints, SLAs, and technical landscape; align on KPIs.
- Pilot & Quick Wins: ship a limited scope to prove value, stabilize support, and capture learnings.
- Build & Scale: expand features, automate repetitive tasks, harden infra, and formalize playbooks.
- Measure & Improve: monthly/quarterly reviews on SLAs, CSAT, release throughput, and cost.
Technology Competencies
We adapt to your stack and standards. Common choices include:
JavaScript/TypeScript Node.js React / Next.js React Native .NET Python Postgres/MySQL MongoDB Redis Docker/Kubernetes AWS/Azure/GCP Terraform Jest/Playwright OpenAPI/GraphQL
Why Choose Shvan Tech Solutions
- Outcome-first approach: we anchor delivery to your business KPIs (SLA, churn, LTV, CAC payback, uptime).
- Reliability at scale: production-grade engineering & SRE habits from day one.
- Customer-centric support: empathy-driven scripts, continuous training, and QA scorecards.
- Security & compliance: least-privilege access, audit trails, encryption in transit & at rest.
- Transparent engagement: clear SLAs, predictable pricing, and executive-level reporting.
Security & Compliance
Security is non-negotiable. We follow:
- Role-based access control & secret management best practices
- Encrypted transport (TLS) and data-at-rest encryption
- Vulnerability scans, patch cycles, and dependency hygiene
- Backups, disaster recovery drills, and incident runbooks
Engagement Models
- Managed Support: end-to-end helpdesk with SLAs, staffing, QA & reporting
- Dedicated Team: cross-functional squad aligned to your roadmap
- Project-Based: fixed-scope builds with clear milestones
- Consulting & Audits: architecture, reliability, and cost reviews
What You Can Expect in the First 90 Days
- Stabilized support with measurable response & resolution SLAs
- Automated CI/CD for faster, safer releases
- Monitoring, alerting, and on-call playbooks in place
- Prioritized product backlog aligned to ROI and user impact
- Monthly executive report with KPIs and next-step recommendations
Partner with Shvan Tech Solutions to streamline support, accelerate delivery, and build products your customers love.
Contact: hello@shvantechsolutions.com | www.shvantechsolutions.com